3rd Line IT Support Technician

Are you ready to take your career to the next level? Do you have project experience? This 3rd Line Support Technician role could be perfect for you!

To benefit from a competitive salary of up to £38k, a supportive management team, and quarterly company events including Karting, Wakeboarding, and evenings out, apply now!

3rd Line Support Technician
Whiteley, Hampshire, PO15 7FJ

• Full time, permanent
• £28,000 - £38,000 per annum depending on experience
• Excellent benefits package

Please Note: Applicants must be authorised to work in the UK
 

For the past 14 years, our client has been dedicated to providing outstanding IT Support and Services to businesses across Hampshire, West Sussex, and the Isle of Wight. Our client's team is known for their exceptional expertise and personable approach, ensuring that customers trust them with all of their IT needs.

Due to growth, they now have an exciting opportunity for a 3rd Line Support Technician to act as a crucial part of the team, handling advanced technical issues and ensuring the smooth operation of their client’s IT systems.

About the role:

The post holder will be responsible for providing support both remotely and on-site ensuring customer systems are secured and documented.

Key Responsibilities:

• Handle and resolve helpdesk inquiries.
• Manage a variety of MSP-related services and applications.
• Set up, configure, and troubleshoot infrastructure hardware and virtual environments.
• Keep an eye on zero-day threats and guide customers.
• Oversee and ensure the performance and security of systems.
• Develop and update technical documentation.

About you:

They are looking for a skilled IT professional with a proven track record in support environments. The ideal candidate will have excellent problem-solving abilities and strong communication skills. You will also have:

• A minimum of 5 years of experience in IT support.
• Proven ability to manage and deliver IT Projects.
• Proficiency in 3rd-line networking concepts and security.
• Experience with WatchGuard Firewalls is desirable.

What can they offer you?

Our client believes in supporting their team members' well-being and professional growth. They provide:

• Comprehensive induction and customer service training
• Continuous education and development opportunities (e.g., WatchGuard, Unifi, Microsoft)
• Quarterly company events (e.g., Karting, Wakeboarding, social evenings)
• Health insurance
• On-site parking
• A supportive management team
• 25 days holiday

Ready to advance your IT career? Apply now and become part of a forward-thinking team!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. 

Other suitable skills and experience include 3rd Line IT Support Technician, IT Support Engineer, Network Administrator, Systems Engineer, Technical Support Specialist, IT Infrastructure Engineer, IT Operations Specialist, Senior IT Technician, Systems Administrator, Network Support Engineer, IT Helpdesk Manager.