Academies Coordinator

We are currently seeking a skilled and customer-centric Academies Coordinator to join our client's team in the UK and Republic of Ireland (UKI).

This is a temporary position with a six-month contract, starting ASAP with the possibility to be extended.

As an Academies Coordinator, you will play a key role in supporting our client's Professional Products Division (PPD) clients and customers, handling complaints, queries, and bookings through email and phone. You will also provide high-level support to internal and external stakeholders while assisting with Education-related projects and Academies activities.

In this role, your exceptional customer service skills will shine as you become a frontline ambassador for our client's PPD. Your attention to detail and solid understanding of the PPD business and brands will ensure that you deliver outstanding support to clients and customers. Proficiency in MS Excel is essential, and you will be a crucial team member within the Academies team, covering broader responsibilities as requested.

£15 per hour

London head office

6 months contract (possibility of extension)

Here are some key job responsibilities that you will take on as an Academies Coordinator:

• Access (PPD Education Platform) Lead and Power User for the UKI, providing comprehensive support on Access queries and related projects.
• Managing complaints, queries, and bookings through phone and email, with a focus on Access-related matters.
• Acting as the first point of contact for course booking inquiries.
• Utilising your expertise in specific platforms to address banking-related matters.
• Collaborating with other teams to develop efficient solutions for complex education payment issues and assisting with payment solutions for specialised courses.
• Supporting the Access Content Manager with special projects and providing value to other Access Teams.
• Processing and tracking client and customer payments efficiently.
• Resolving queries and complaints regarding client and customer education refunds promptly.
• Generating VAT invoices as requested.
• Managing payments for budget-funded education requests and discount codes.
• Creating accurate and timely monthly revenue reports.
• Assisting with Academy-related activities and events, including guest check-in and room setups.
• Upskilling new team members on Access procedures.

To excel in this role, you will need to demonstrate exceptional verbal and written communication skills, a customer-centric approach, and excellent attention to detail. You must thrive in a fast-paced environment and possess strong MS Office proficiency, particularly in Excel. Diplomacy, resourcefulness, and conflict management skills are also essential.

If you are enthusiastic, proactive, and eager to make a positive impact, we would love to hear from you. Join our client's dynamic team as an Academies Coordinator and contribute to their ongoing success. Apply now and take the next step in your career!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy