My client are seeking a highly motivated and experienced Account Director to take ownership of approximately 20 UK and overseas customer accounts. This senior position involves driving growth and ensuring customer satisfaction by building strong relationships and delivering tailored solutions. Reporting directly to the Head of Sales, this role is crucial in our expansion and engagement with key customers as we continue to grow internationally.

• Conduct regular executive meetings with customers to assess their needs and ensure satisfaction.
• Monitor customer satisfaction levels and respond proactively to maintain high standards.
• Attend monthly support reviews and key project meetings to stay informed about customers’ issues and activities.
• Compile monthly customer reports to present to the CEO and Head of Sales.
• Gather and compile customer feedback to inform product development and enhancements.
• Serve as the point of escalation for customer complaints, ensuring quick and effective resolution.
• Maintain up-to-date records in HubSpot CRM, ensuring all customer engagement is shared across the organisation.

• At least 10 years of experience in IT account management, with a significant portion related to complex application solutions, preferably in retail.
• Proven ability to engage confidently with senior and director-level individuals within the industry.
• Strong organisational and presentation skills, with the ability to understand complex technical environments.
• Excellent communication skills and a collaborative work ethic that inspires a “can-do” attitude.
• Proficiency in using CRM software, preferably HubSpot.
• Ability to identify and capitalise on growth opportunities, with a keen understanding of sales strategies and techniques.

• Competitive salary and performance incentives.
• Opportunities for professional growth and leadership within a globally expanding company.
• Engaging work environment where innovation and initiative are valued.
• Access to industry-leading technology and tools.