Account Manager

Location: Canary Wharf, London. With frequent travel to Manchester & other Regional sites.

Salary: Competitive DOE

Working hours: 08:00 am - 17:00 pm

Benefits: 25 days holiday + BH, Private Healthcare, expensed business travel, car allowance, flex benefits (EMCOR UK discount scheme)

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All are supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

To lead and own the relationship with our customers, using the EMCOR UK principles of Key Account Management. With a commercial focus, the Account Manager will proactively seek opportunities to grow the account through additional service lines, projects, and account retention, with a mindset of continual promotion of EMCOR, and creating sustainable value for our customers.

What you'll do:

Introducing business efficiencies through process improvements and innovation to deliver profitable financial results toEMCORUK. Focus on building relationships with managers and clients across the UK is a key part of the role, as is the ability to hit the ground running. To ensure the cost-effective and timely delivery of all contractual obligations and service time.

Be responsible to the Account Director for the P&L of the Account and lead and direct operational activities to maintain and improve the net profitability of the business.

• Develop strong relationships with clients and their representatives by applying Key Account Management principles to foster good working relationships at every level and optimise the commercial position of EMCOR, at the same time delivering value for our customers.
• Proactively seek opportunities to grow the account through additional service lines and project work, with a mindset of continual promotion of EMCOR, that also drives value for our customers
• Ensure the Account has suitable, qualified, and experienced management teams in place within an appropriate reporting structure, by deploying appropriate HR strategies to recruit, develop, motivate, and retain the required management capabilities
• Develop cost-effective mobilisation, transition, and operational plans to ensure that the commercial and operational deliverables are met within agreed timescales
• Ensure that functional teams within the Account develop and implement adequate management systems to properly monitor, report, review, and control the commercial and operational activities of the Account

Ensure that all operational activities are conducted by standard EMCOR policies and procedures; in particular:

• Knowledge of Health, Safety, Quality, and the Environment Financial reporting.
• Commercial and legislative
• HR and Employee Welfare
• EMCOR Standards of Conduct and Code of Ethics

Who you'll be:

• You'll need FM / Projects / Account management, experience and a genuine passion for sustainability, liaising with Key accounts management. You'll have a desire to think 'outside of the box’, and not be afraid to challenge, with an ability and focus to drive improvement with a 'can-do’ attitude.
  
  With the highest levels of integrity at all times, you will have the ability to identify, assess, and consider contract management, building relationships with key customers to support account development and long-term sustainablity and profitable tenure.

• A natural leader with obvious gravitas and charisma to stand out amongst others and the ability to bring the best out of people. An effective and progressive leader with experience in directing and developing multi-disciplined teams across wide geographical territories
• Develop an organisational culture, which reflects the EMCOR UK brand and core values of the business, such that a positive employee relations climate and working environment of continuous improvement is created to drive demonstrable value to the client and make life easier for all.
• To actively and positively promote the image of EMCORUK at all times and to maintain good working relationships with clients, suppliers, and other external parties.
• A proven successful track record working at an operational level responsible for full profit and loss of complex IFM Accounts
• A thorough knowledge of outsourced facilities services within the UK, including both soft and hard FM service lines.
• An experienced leader of change with the ability to lead and direct others towards acceptance of new business ideas, methods, and working practices. A clear understanding of transformational leadership and an ability to change organisations, culture, and behaviours
• A driver of people and projects with a very strong commercial awareness and a track record of achievement on complex and demanding contracts and accounts
• An obvious empathy with customers and clients, an ability to quickly grasp their needs, and an ability to galvanise resources to satisfy clients' demands.
• Must have FM Account management experience