Account Manager

As the Account Manager you will be responsible for maintaining existing customer accounts and serving as CSL's main point of contact. As well as supporting customers a key aspect of the role will be to seek additional revenue opportunities to grow each account

Client Details

We are a leading international IoT service provider specialising in sectors including Fire, Security, Telecare, Critical National Infrastructure, Retail and Water Utilities.

* We are a rapidly growing, private equity-backed company with operations in multiple countries, including the UK, Ireland, the Nordics, Benelux, and Spain.

* We have completed 6 acquisitions in 6 years, each one adding further expertise and scale to our market-leading propositions.

* Today, we have over 2 million IoT connections across the world.

* We now have over 250 employees within the Group - and this is growing all the time.

* Our high performing team of experts is renowned for delivering leading solutions and services, backed up by world-class customer support across markets that demand nothing less than absolute certainty.

* Our products and solutions have won over 20 awards across a range of industries.

* Whether you're looking for a new start or looking for a move into a company where you can make a difference, CSL could be the platform you are looking for.

Description

This role will encompass a range of responsibilities including but not limited to:

* Serve as the main point of contact in all matters related to customer concerns and needs

* Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

* Build and strengthen customer relationships to achieve long-term partnerships

* Maintain accurate customer records, keeping track of any contract updates and renewals

* Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

* Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers

* Handle inquiries and requests from customers and address their needs

* Meet regularly with other team members to discuss progress and find new ways to improve business

* Generate progress reports for customers and senior leaders within the organization

Profile

* Flawless communication skills in both spoken and written English.

* Computer literate with experience of Microsoft Word, Excel, and PowerPoint.

* Confidence to work autonomously and liaise with a mix of individuals.

* A keen eye for detail with excellent organisational skills.

* A strong team player who can collaborate on truly diverse projects.

* Adept at talking to people from different backgrounds, you should have experience managing a conversation over the phone and improving working relationships with customers.

* Ability to manage multiple accounts, relationships, and projects simultaneously.

* Personal drive and ambition with the desire to be at your best at all times.

* Current UK driving licence. The role will be home based, but we will expect regular travel to our offices in Wigan and Watford and frequent visits to have in-person meetings with customers.

Job Offer

Competitive Salary: We offer a highly competitive salary package, commensurate with your experience and qualifications.