Account Manager

Account Manager Required!

Our client is a family-owned business, trading for over 30 years they are a leading manufacturer and distributor of windows and door hardware.

On behalf of our client, we are seeking a proactive and enthusiastic Account Manager to join their team. The successful candidate will join their small sales office, currently consisting of 4 individuals and will be responsible for cross-selling products to existing customers.

This is a full-time position, working Monday-Friday 8:30am - 5:00pm (office based).

Package:

• Company pension scheme
• Salary £30,000 - £35,000 (DOE)
• Opportunity to earn two discretionary bonuses annually, based on company profit
• 25 days holiday + bank holidays

Account Manager - Key Responsibilities:

• Research and identify new business opportunities - including new markets, products and services - or new ways of reaching our existing markets
• Seek out the appropriate contact in an organisation and update our database
• Establish contact and generate opportunities
• Develop relationships with customers to encourage repeat business
• Understand the needs of your customers and be able to communicate that in-house
• Discuss promotional strategy and activities with the marketing department
• Liaise with the finance team, warehousing and logistics departments as appropriate to ensure customer satisfaction is met
• Work with the Estimator to establish customer pricing and margins
• Manage your pipeline and provide activity and sales forecasts
• Provide customer feedback

*Please note this is not an exhaustive list, and responsibilities may change in line with business needs and requirements*

Account Manager - Requirements:

• Experience in a commercial environment is advantageous (manufacturing/construction)
• A minimum of 2 years' experience in a similar role (account management, customer retention, business development etc)
• A strong analytical mindset capable of analysing customer accounts and identifying opportunities
• Excellent communication skills and the ability to transform customer conversations into business-driving relationships
• Exceptional customer service skills
• The ability to work as part of a small team
• A pleasant & confident telephone manner

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