About Us

Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

About the Role - Accounts Administration Officer

Exchequer Services provide high quality financial services, ensuring high levels of customer services and timely delivery. This role plays a key part in the provision of financial support to external and internal customers.

Exchequer Service (Accounts Administration) consists of two teams: This post may require you to work in either the Payments Team or Control Team.

An Accounts Administration Officer should provide a first-class customer service to colleagues within the Council and external customers of the Authority, handling customer enquires face to face, over the telephone, internet, or email, giving information and resolving queries.

What is the day-to-day of the role:

• Act as first point of contact for the team, handling customer enquiries effectively across a number of different services via telephone, email, written response, and face to face meetings using highly developed communication and analytical skills
• Deal sensitively and manage challenging situations with customers
• Process sensitive data. Update systems utilised by the Exchequer Services Function and liaise with a diverse range of customers in a friendly, professional, and responsive manner
• Interpret diverse financial information and provide customers with up-to-date advice and accurate support to their enquiries, using data, systems, and knowledge
• Handle confidential and sensitive information in line with General Data Protection Regulation (GDPR) requirements
• Complete financial reconciliations
• Contribute towards the success of the Exchequer Services function by working towards individual and team targets, while maintaining an accurate, efficient, and consistent method of working
• To undertake any other ad hoc responsibilities aligned with the overall purpose and grade of the role.

Required Skills and Qualifications

• Excellent customer service experience
• Experience working in basic financial tasks
• Administration experience

Benefits

• Hybrid working available after initial training period
• No weekend working

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Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.