Administration Assistant

Role Overview:

Daily tasks include but are not limited to:

• Carrying out quality checks for new products that are booked into the warehouse and writing up reports.
• Reporting any quality issues to manufacturers/distributors and arranging credit/replacements when required
• Collating new product information for products to be added to the website and completing new product templates.
• Ensuring all relevant compliance information is in place for all products on the website and assisting with compliance related queries from customers.
• Filling out compliance questionnaires from customers and responding to queries when required
• Provision of administration support to Health and Safety team
• Monitoring back orders and informing customers of any delays.
• Various other administrative duties
• Answering calls/emails
• Assisting all departments as and when required.

The postholder will be trained in the general day-to-day tasks for the Sales, Customer Services, Purchasing and Accounts departments and provide holiday cover when required. These tasks include but are not limited to:

• Processing sales orders
• Answering phone calls
• Providing tracking for customer orders
• Processing purchase orders
• Ensuring all purchase orders are confirmed by suppliers.

08.30 - 17.30 Monday - Friday

25 days holiday

Part one - Knowledge, qualifications, and experience

• Highly organised with excellent attention to detail.
• Excellent interpersonal skills and communicator, with outstanding written and verbal English communication skills.
• Self-motivated with a positive can-do attitude and the ability to be flexible in a fast-paced dynamic environment.
• Competent in the use of Excel to create reports and analyse data.
• Team player with ability to work well with customers and colleagues at all levels.
• Intermediate level experience with Microsoft Outlook, Excel, Word, and PowerPoint.