Administrator

Administrator - 12 Month FTC

Glasgow/Hybrid/Remote

What it’s like to work for OneSearch

We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work, social and team building event. As well as this we offer:

• 33 days annual leave (pro rate for part time)
• Flexible working
• Focus on training and career progression
• Competitive salary & benefits

We are looking for Local Search Coordinators to join our expanding team to assist in completing a target number of reports per day by interrogating and interpreting a variety of sources in order to answer all the legal questions set out by the Law Society covering the main areas of Land Charges, Planning, Building Control and Highways information held by the Local Authorities.

The role will involve:

• Using our dedicated website to access all work requests
• Producing a Target Number of Reports per day
• Checking orders received from clients
• Updating database with results received from Councils
• Checking and issuing instructions to remote employees from client orders
• Proof reading of all completed reports to ensure robust quality control
• Personal Contact with clients by means of email, telephone or letter in order to obtain further necessary information
• Responsible for and ownership of any reports where allocated to you, ensuring all KPIs are met in every instance.
• Maintain good relationships with contacts at the Councils and Remote members of staff
• Answering any queries that may be raised by the Customer Services team

The role is full time for 37.5 hours per week from Monday to Friday with normal office hours being 8.30am - 5pm with flexible hours optional.

About You

We are looking for enthusiastic process driven individuals who have the following;

• Excellent attention to detail and accuracy
• Good time management skills, ability to organise own diary to meet KPI’s
• Excellent communication skills, both verbal and written
• Being able to work on own initiative and work remotely
• Flexibility to work around council appointment availability
• Must have good home internet connection

About Us

OneSearch Direct are the largest local search data company in the UK. We've been collecting and storing Big Data since 1992. We provide a comprehensive range of residential and commercial searches, compliance and risk tools, including AML and document checks, and a full suite of indemnities. So far, we have processed over 3.5 million searches, and we are still growing.