Administrator
- Job Type: Full-time
- Location: Office-based with free parking
- Salary: £23,400
We are seeking a Project Office Administrator to join our clients commercial division. Reporting to the Planning Team Leader, this role is crucial in driving our customer-first value and ensuring that customer issues are resolved promptly as contracts are delivered by our operational teams.
Day to day of the role:- Manage inbound customer contact efficiently.
- Issue correspondence to residents, including appointment letters, newsletters, and care leaflets.
- Prepare survey administration for distribution regarding installations.
- Raise and distribute purchase orders for regional and office needs, such as skip replacements and stores orders.
- Produce and manage contract documentation, including Health & Safety packs.
- Provide back support and cover for customer services, including reporting residents’ issues.
- Champion excellent customer service and a Customer First culture.
- Communicate effectively, ensuring residents’ issues are understood and any special requirements are handled sensitively.
- Previous experience in a customer services role.
- Excellent customer service skills.
- Proficient in Word and Excel at an intermediate level.
- Experience in data input and maintaining customer records.
- Analytical and systematic approach, familiar with quality systems and processes.
- Self-starter with keen attention to detail and well-organised.
- Strong communication skills, a positive can-do attitude, and a team player.
- 31 days holiday, increasing to 33 days after 2 years of service.
- Group wellbeing, including your birthday off annually and 24hr remote access to a doctor.
- Heavily discounted gym memberships.
- A variety of group retail, food shopping, cinema, theatre, and mobile phone discounts & freebies.
- Paid time off to volunteer.
- Generous Employee Product Purchase Discount Scheme.
- Opportunities for career growth and development.
To apply for the Project Office Administrator position, please APPLY online or send your CV to
Reference: 53109883
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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