Administrator

• Job Type: Full-time
• Location: Office-based with free parking
• Salary: £23,400

We are seeking a Project Office Administrator to join our clients commercial division. Reporting to the Planning Team Leader, this role is crucial in driving our customer-first value and ensuring that customer issues are resolved promptly as contracts are delivered by our operational teams.

• Manage inbound customer contact efficiently.
• Issue correspondence to residents, including appointment letters, newsletters, and care leaflets.
• Prepare survey administration for distribution regarding installations.
• Raise and distribute purchase orders for regional and office needs, such as skip replacements and stores orders.
• Produce and manage contract documentation, including Health & Safety packs.
• Provide back support and cover for customer services, including reporting residents’ issues.
• Champion excellent customer service and a Customer First culture.
• Communicate effectively, ensuring residents’ issues are understood and any special requirements are handled sensitively.

• Previous experience in a customer services role.
• Excellent customer service skills.
• Proficient in Word and Excel at an intermediate level.
• Experience in data input and maintaining customer records.
• Analytical and systematic approach, familiar with quality systems and processes.
• Self-starter with keen attention to detail and well-organised.
• Strong communication skills, a positive can-do attitude, and a team player.

• 31 days holiday, increasing to 33 days after 2 years of service.
• Group wellbeing, including your birthday off annually and 24hr remote access to a doctor.
• Heavily discounted gym memberships.
• A variety of group retail, food shopping, cinema, theatre, and mobile phone discounts & freebies.
• Paid time off to volunteer.
• Generous Employee Product Purchase Discount Scheme.
• Opportunities for career growth and development.

To apply for the Project Office Administrator position, please APPLY online or send your CV to