Job Title: Administrator

Location: Newcastle

Type: Permanent

Hours: Mon-Thurs 8:00-5:00, Friday 8:00-3:30 (1 hour lunch breaks)

Salary: £25,000 - £27,000 depending on experience, with benefits including 25 days of annual leave plus bank holidays and a 3% contributory pension.

• Oversee administrative tasks related to workshop contracts.
• Promptly handle incoming inquiries and ensure they are directed to the appropriate team members.
• Track work in progress (WIP) and provide weekly updates to ensure accurate sales reporting.
• Verify engineers' certifications for site access and regularly update the training matrix.
• Generate work orders in Dynamics, manage parts orders, and track their progress.
• Accept service orders within 24 hours.
• Compile and submit key performance indicators (KPIs).
• Create presentation materials and data for quarterly review meetings.
• Prepare and issue invoices.
• Review and approve engineer timesheets and allowances in Dynamics.
• Draft and send quotations to customers as needed.
• Process warranty claims for Volvo Penta within specified timeframes.
• Attend internal and customer meetings, taking minutes as required.
• Support the Workshop Manager with various administrative duties.
• Collect, format, and file engineers' service reports, forwarding them to the relevant customer contacts.
• Provide assistance to workshop engineers using company and customer applications.
• Perform additional tasks as needed to meet business requirements.

• Experience providing administration support to an Engineering or Manufacturing team/environment
• Proficiency in IT (Microsoft Office Suite)
• Experienced in CRM
• Excellent communication skills
• Strong organisational skills
• Driver with access to a car