Advisor

• Job Type: Full-time
• Location: Evesham (with travel to other locations as required)
• Salary: £35,342 per annum 
• Hybrid working, 1 day in office in Evesham 

We are seeking a dedicated Money Advisor to join our client's team, reporting to the Senior Money Advisor. This role is pivotal in providing and maintaining a Welfare Rights Service to maximise the benefits entitlement of our existing and prospective customers. The successful candidate will support customers with budgeting, reducing rent arrears, and accessing specialised support services.

• Proactively manage customer contact to complete welfare benefit assessments through various channels, including calls, texts, digital platforms, or face-to-face services.
• Deliver welfare benefits advice in a proactive and targeted manner, adhering to good practice.
• Assess, analyse, and resolve complex issues in the delivery of Welfare Rights.
• Prepare and present cases to statutory bodies, tribunals, and courts as necessary.
• Collaborate with the Income Collection Team to address affordability and budgeting issues, focusing on priority debts.
• Undertake personal development and training to stay current with housing and welfare legislation.
• Develop welfare benefit take-up campaigns to target areas of need.
• Refer cases to specialist providers such as debt counsellors and internal support services.
• Maintain good working relationships with other service providers, both voluntary and statutory, to maximise income and extend provision.
• Update the HMS with accurate case management records and provide monitoring information as required.
• Respond flexibly to changes in work priorities and undertake other duties to support the effective operation of the service.

• Experience in delivering Welfare Rights services and maximising benefit entitlement.
• Strong customer focus with excellent communication skills.
• Ability to work proactively and manage a varied workload.
• Knowledge of housing and welfare legislation.
• Ability to develop and maintain relationships with key partners and service providers.
• Proficiency in maintaining accurate records and providing monitoring information.
• Flexibility to adapt to changing work priorities.

This role offers some exceptional benefits including: 

• Employee assistance programme
• Health cash plan
• SHPS pension scheme
• 25 days annual leave
• Up to 10% performance award annually for exceptional contribution
• Agile working between 8am and 6pm 
• Hybrid working with one day in office a week 

To apply for the Money Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.