Aftercare Manager

Aftercare Manager

Fawkes & Reece are looking for an experienced Aftercare Manager for a new build housing development based in South Lakes. The site has plans for 200 + units, a mix of 3, 4 and 5 bed detached homes, traditionally built to a high standard.

Aftercare/Maintenance Manager role

Working closely with the Site Manager, you will be responsible for managing the Aftercare period on new build properties on a volume housing development based in the South Lakes.

Duties to include:

" Managing the 7-day defect period once tenants have moved into properties

" Managing defects, ensuring all Operatives and relevant trades carry out the works within a timely manner.

" Closing jobs with all relevant trades and advising the Customer Care team

" Quality inspections & audit of teams performance of their day to day activities.

" Ensuring all client snag lists are closed within a timely manner and all follow- on works completed.

" Ordering of materials.

" Updating and liaising with the Customer care Co Ordinator's to ensure a smooth running of the department.

" Carrying out quality inspections with the customers.

" Attending to any complaints with the Customer Care Manager and providing an action plan to resolve the issue.

" Attend site meetings to update on customer care works.

This role requires an individual with a "hands on" approach who will take control of the outstanding customer care issues ensuring remedial works have been completed in a timely manner. Skills required:

" Strong communication and listening skills.

" Highly motivated and enthusiastic

" Ability to work on own as well as part of a team

" Excellent attention to detail and demonstrates ability to meet deadlines

" Good knowledge of multi trades, including joinery, plastering, bricklaying, basic plumbing

" Knowledge of building tolerances

" Excellent customer service skills

The company are offering a basic salary around £40-45k with a car allowance, pension a company bonus scheme.

If you are interested in this permanent position and would like to be considered for the role, please contact at Deena at Fawkes & Reece for further information or apply via the link below.