Aftermarket Readiness Specialist

Job Title: Aftermarket Readiness Specialist Department: Robotics & Automoation
Location: Frimley, Surrey
Salary: £54,000 - £57,000 (DOE)
Benefits:Medical Plan Options, Dental & Vision Benefits, Wellness Program, Life insurance and more.

Are you ready to step into a role where your expertise in Robotics & Automation can make a significant impact? We are currently seeking a talented individual to join our clients Aftermarket Readiness team as an Aftermarket Readiness Specialist specializing in Robotics & Automation. This pivotal role will report to the Manager - Technical Training and will play a crucial part in supporting the successful introduction of Automation solutions from an aftermarket perspective within the Global Service & Aftermarket Organization.

Key Responsibilities and Activities:

• Coordinate the process of gathering, evaluating, and enhancing technical information and documentation for Automation projects and products to ensure readiness of technical publications and training packages for HYG & dealer service organizations.
• Collaborate with EPO/PDC/BTDC to identify RSPL and determine spare part solutions for the responsible products.
• Act as the primary contact and knowledge base for automated products, providing support to internal, dealer, and supplier personnel.
• Define and manage service level and warranty agreements with suppliers of Automated systems, overseeing technical aspects of warranty claims and supporting the warranty lab.
• Work closely with the Product Improvement Engineering Team to enhance product quality.
• Conduct and organize technical training classes and programs for dealers, customers, and internal staff related to automated systems.
• Develop troubleshooting guidelines and ensure diagnostic tools are aligned with the global strategy.

Requirements:

• Bachelor's degree in automotive engineering or a related field.
• Proficiency in materials handling equipment technology including hydraulics, electrics, electronics diagnostic tools, and automation.
• Understanding of automation applications and infrastructure.
• Familiarity with aftermarket and service organization practices.
• Ability to design, support, and deliver training as a subject matter expert.
• Strong independent work ethic with attention to detail and organization.
• Willingness and capability to travel as needed.
• Language proficiency in English and at least one other European language (German preferred).

As an Aftermarket Readiness Specialist, you will play a vital role in ensuring our service organization is fully prepared and equipped to support new products effectively. If you are a dynamic individual who thrives in a collaborative environment, possesses a proactive approach, and is eager to drive innovation in the Robotics & Automation sector, we invite you to join our team and make a difference.
Join our client in shaping the future of our Robotics & Automation Aftermarket Readiness!

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