Aftersales Data Analyst

For over 110 years Aston Martin has made the most exquisitely addictive performance sports cars.

But no one builds an Aston Martin on their own. Behind these legends and landmarks are hundreds of dreamers, darers and doers who make extraordinary happen, every single day. That’s why the name of everyone who has ever worn our famous wings is inscribed on the wall of our factory.

As we embark on an exciting new era for the business, we need the very best people to write their own chapter on our journey to become the world’s most desirable ultra-luxury British performance brand.

Join us.

Job Purpose:&

Identify specific and relevant data insights that can be actioned in order to; decrease field quality issues, decrease associated costs, increase efficiency, and improve customer aftersales experience. Assist in the development of active intelligence solutions to provide in-the-moment awareness of every aspect of the aftersales department from real-time data designed to trigger immediate insights and actions, to legacy data used for strategic planning and trend analysis.

Key Duties and Responsibilities:&

• Undertake extensive analysis of varying aftersales data sources and proactively identify insights and trends
• Creation and management of dashboards and self-serve access points to enable the wider business to access aftersales data, trends and insights
• Ad hoc reporting and data set creation based on business needs
• Support wider data initiatives initiated by IT and other areas including those of data governance and GPDR compliance
• Contribute to process and system improvement initiatives by identifying scalable opportunities to advance and improve the speed and quality of our data collection
• Assist in identifying high-value, low-complexity use cases that can be scaled up over time and maintaining these in an appropriate portfolio.
• Be prepared to present analysis results in a succinct yet comprehensive manner using appropriate methods to articulate the data story to senior business leaders

Experience and Qualifications:&

• Demonstratable data analytics and insight presentation experience
• IT literate, advanced user of data analysis tools such as; Tableau, Microsoft Excel etc
• Experience with communicating using different methods to a varied audience
• Successful experience working as part of an effective team
• Relevant BEng or BSc degree or comparable industry experience

Behaviour:&

While academic and technical skills are important, the following skills and behaviours will be key to securing this role:

• A continued willingness to learn and develop
• Established and varied communication skills and techniques
• Ability to work as a team, both in listening to others and voicing a clear and succinct opinion
• Effective and creative problem-solving ability
• Well organised and able to manage both time and tasks effectively
• Motivated to produce good work as part of the wider department/organisation
• Demonstrating balanced confidence in your skills and abilities
• Able to negotiate and interact with other business areas with skill and alacrity
• Commercial awareness of the business and the expectations of the customers, dealers, senior leadership teams and other business areas

Belong at Aston Martin

We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different.

Please speak to us if there is anything you need to support making an application with us

The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda ltd