Aftersales Service Manager

Market 36 Recruitment are currently recruiting for an Aftersales Services Manager for our client based in Tiptree on a permanent basis.

Roles & Responsibilities:

• Lead, mentor, and manage a team of technical support specialists, ensuring they provide high-quality service and meet performance goals.
• Develop and implement strategies to improve customer satisfaction and reduce response times.
• Manage escalations and resolve complex technical issues, ensuring timely and effective solutions.
• Collaborate with other departments, such as product development, to address and resolve product-related issues.
• Monitor and report on team performance, including customer satisfaction metrics, resolution times, and other key performance indicators (KPIs).
• Stay up-to-date with industry trends, product updates, and new technologies to provide the most effective support possible.
• Ensure that the technical support team adheres to company policies and procedures

Ideally the candidate will have the following experience:

• A Positive / "Can Do" attitude.
• Managerial skills
• Technical knowledge
• Highly motivated.
• Honest and professional.
• IT literate.
• Flexibility (weekly over night stays)
• Excellent customer service skills
• Good time management.
• Ideally knowledge in timber windows and doors

In return our client offers a salary up to £42,000 per annum, company car, and life insurance.

Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates