Agricultural Service Advisor

Service Advisor required. Our client is an agricultural equipment supplier with over 40 years of experience in the industry. They are now looking a Service Advisor around the Dorset area due to growth within the business.

Successful candidates will support workflow whilst supporting the engineers both on-site and off-site. The role ensures customer needs are met and exceeded where possible by ensuring all equipment is kept up and running with minimal downtime. Candidates ensuring the function is delivering great results assisting the Service Manager with invoicing, WIP and controlling the departmental costs.

• Ensure service levels are met where possible;
  • 4 hours breakdown
  • 48 hours non-essential repair
  • 7 days routine servicing (scheduled)
• Assist with Work in Process & Progress in the function (Aligned to a 45-day process)
• Be present for the depot Audits/Checks
• Collaborate with engineers to resolve technical Issues where possible & needed.
• Support Service Manager & Engineers to help resolve customer issues.
• Schedule training needs for department.
• Driving retail sales and implementing service initiatives.
• Strive towards implementing a First Time Fix methodology, which supports customer experience.
• Ensuring service standards and procedures for the service function are adhered to, including planning & allocation of work, workshop environment & standards.
• Support the Service Manager with customers' end-to-end journey.

• Experience in a similar role and industry.
• Strong Organisation/Time Management
• Project & Planning Skills
• Complaint handling skills / Handling Objections

• Salary £26,000 - £36,000
• Working hours 08:00 - 17:30 Monday to Friday
• 21 days holiday inclusive of bank holidays.
• Career development and long-term employment
• Staff discounts & Events
• Pension Scheme

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.