Alarm Response Centre Operative

***Please note: The role operates on a 4-day shift rotation: 4 day shifts, followed by 4 days off, then 4 night shifts, followed by 4 days off, and so on. Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM – based in Craigavon (BT66) ***

Join Envision Intelligent Solutions

Envision Intelligent Solutions is a technology-led security solutions provider, delivering cutting-edge services to meet the needs of today’s and tomorrow’s businesses.

What You Will Do

As a Response Operative in our Alarm Monitoring Centre in Craigavon (BT66), you’ll be the first point of contact for our customers. You’ll analyse CCTV images, respond to live security and fire system activations, and liaise with emergency services when needed. You’ll also maintain accurate records, update customer databases, and escalate unresolved issues to supervisors.

What We Offer

• Comprehensive benefits package, including pension, life assurance, and high street discounts

• Full-time, permanent role with day and night shift rotations (4 on / 4 off)

• Extensive training opportunities and career development support

• Collaborative team environment

What We’re Looking For

• Knowledge of CCTV systems and ARC (Alarm Receiving Centre) duties

• Strong problem-solving, communication, and computer literacy skills

• Ability to work under pressure, independently or as part of a team

Preferred:

• Customer service or contact centre experience

• SIA (Security Industry Authority) CCTV license (training provided if needed)

Why Join Us?

Be part of a team where your work makes a real impact. At Envision, we provide ongoing training, career progression opportunities, and a supportive environment to help you thrive.

***Please note: The role operates on a 4-day shift rotation: 4 day shifts, followed by 4 days off, then 4 night shifts, followed by 4 days off, and so on. Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM – based in Craigavon (BT66) ***

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