Analytics Manager - Retention (12-Month FTC, Maternity Cover)
?? Location: London (Hybrid - 2 days/week in-office near Liverpool Street)
?? Salary: Up to £65,000
Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer
An established UK fashion retailer is looking for an experienced Analytics Manager - Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech.
The Role:
In this role, you'll lead retention-focused analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights.
Key Responsibilities:
?? Own and develop retention and customer analytics across the business
?? Track key metrics like sales volume, opt-ins, retention rate, customer lifetime value, and uplift from campaigns
?? Lead test-and-control methodologies and analyse marketing campaign ROI
?? Deliver insights to optimise customer journeys and enhance retention strategies
?? Manage and mentor two direct reports
?? Collaborate across teams including marketing, digital, and data enablement
Tech & Skills Needed:
?? Advanced SQL skills (essential)
?? Strong data visualisation experience (e.g. Tableau or Power BI)
?? Python skills are a plus, but not essential
?? Proven people management experience
?? Background in retail, ecommerce or a customer-focused environment preferred
Why Apply?
?? Work within a tech-forward organisation investing heavily in data and digital
?? Greenfield opportunity to shape retention analytics from the ground up
�? Join a supportive, cross-functional analytics team during a pivotal growth phase
�? Be part of a team using one of the most innovative data platforms in UK retail
Ready to shape the future of customer retention at a major UK brand?
Let's have a chat - this could be a brilliant move for your next chapter.