Application Support Analyst Day Shift

This business is going through a very exciting time of growth, and with that comes the expansion of their Application Support function, making it a perfect time to join the team. Making a difference really matters to this business, and in your role, you’ll see your efforts and input making a direct impact to the efficiency of the Application Support function.

In their own words – ‘We’re a company that is excited by the possibilities offered by technology and are driven by improving experiences for our customers globally’. If this sounds like something you’d love to be a part of, keep reading.

Experience in an Application Support role is required, so this role would suit someone who’s already been in the field for a few years.

This role is fully remote, and operates a 4 on 4 off shift pattern.

DAY SHIFT - 6am to 6pm.

THE ROLE & RESPONSIBILITIES

• Provide remote support, facilitating incident resolution and supporting commissioning activities
• Handling low-volume tickets, with highly complex issues
• Work within specified SLAs for response and resolution times
• Support innovation and advise on the implementation of new technologies
• Clearly document issues, requests, and solutions within the ITSM system
• Support and maintain monitoring solutions for our environments and customer applications
• Engage with internal teams around technical solutions and requirements and implementation of best practices
• Support and maintain the traffic management, simulation and training systems, and associated equipment in accordance with documented designs

ABOUT YOU

• Experience in an Application Support role for a minimum of 2 years.
• Experience in Linux or Windows (Including system/network configuration, software installation and analysis of system logs).
• Networking knowledge (Including, standard internet protocols/ports, network monitoring and configuration).
• Experience in working with CRM or ITSM tools (Zendesk or ServiceNow)
• Experience working with on-premise and cloud infrastructure environments.
• You must be a self-starter, highly organised and capable of managing your own workload.
• Comfortable building relationships, collaborating and communicating with stakeholders and internal teams.

If this role and business sounds like something you’d love to be a part of, please get in touch/APPLY to find out more information. Or alternatively, find me on LinkedIn – Lois Knight @ Distinct Recruitment.

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