Sophis Support Specialist - Application Support

The Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments.

Client Details

This client is a global financial services platform

Description

This role requires an individual to have in depth understanding of sophis - portfolio management and risk management for equity and equity derivatives trading. The team is responsible for providing technical support for a range of front office and post-trade applications. This includes:

Overall Responsibilities

• Provide support for all trading and back-office platforms offered by the organisation to both internal and external client base.
• Strong understanding of Sophis - portfolio management and risk management for equity and equity derivatives trading.
• Support business users offering second- and third-line support.
• Knowledge of scripting language (PowerShell, Python...).
• Manage new system analysis and implementation.
• Provide incident management per ITIL standards.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
• Ensure active tasks retain focus through workflow and prioritisation awareness.
• Manage vendor system upgrades and implementation.
• Manage exchange relationships and project manage mandatory upgrades.
• Manage technical client on-boarding.
• Complete exchange reporting and compliance audits.
• Manage client technical requirements within the technology department.
• Complete monthly transactional and volume reporting across all systems.

Profile

Competencies, Skills and Experience:

• Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
• Must be able to work under demanding conditions with a calm demeanour
• In depth understanding of sophis - portfolio management and risk management for equity and equity derivatives trading.
• Experience gained in a financial services background, ideally finance
• Ability to work as part of a team in an environment with changing expectations
• Experience with ITIL and change management processes
• Excellent documentation, communication, and organizational skills
• Ability to build strong relationships with Application Development teams and business sponsors
• General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC
• Experience in exchange and vendor management
• Good to have knowledge of Fix Messaging protocol, including support experience
• Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
• Experience in technical onboarding of new APIs and systems

Job Offer

This role is offering:

• Up to £90,000 per annum
• A Discretionary Bonus is offered
• Hybrid working - 2 days on site
• Private medical & other benefits
• Opportunity to upskill and develop long term in a fast paced and growing organisation