Application Support Analyst

Are you passionate about technology and eager to enhance business processes? 

We are seeking a talented individual to join our team as a Second-Line Support and Technology Applications Administrator. In this role, you will be at the forefront of driving innovation and ensuring seamless operations within our technology landscape.

Application Support & Administration: Provide second-line support for our technology applications and processes, ensuring smooth and efficient operations. 

Implementation & Upgrades: Collaborate with the Technology Solutions Manager to implement new applications, upgrade existing systems, and manage significant changes.

Development & Testing: Assist in developing and testing new applications, ensuring they meet our high standards and work seamlessly with existing systems. 

Operational Handover: Support the transition of new applications to the service desk team, ensuring they are fully prepared for operational support. 

As well as; process & procedure implementation, and the management of knowledge base, user accounts, incidents and suppliers.

We are seeking a customer-service-oriented individual with a keen interest in technology and a knack for improving business processes. 

The ideal candidate will;

- Have experience working in an IT team or as a business partner, with strong problem-solving skills for system or process challenges. -  A methodical and structured approach with excellent attention to detail. 

- Be adaptable and able to balance competing priorities with a collaborative mindset eager to learn and share knowledge. 

- Be able to work independently and resolve issues beyond the service desk's scope

CRM systems process and documentation management 

Payroll systems Process mapping 

Experience with HTML and API

• Excellent Growth and Development Opportunities
• Industry leading training
• Apprenticeship opportunities
• Free on site parking
• Personal flexible benefits to meet each employees needs
• Incentives, including team all-inclusive holidays!
  

For over 35 years, Gattaca has been helping clients across the world grow by solving their biggest talent challenges. Every day we aim to deliver a service that is so trusted that our clients, candidates, colleagues, and suppliers recommend us without hesitation. It's our vision to become the STEM talent partner of choice, and we need you to help us get there.

At Gattaca, our values are the backbone of everything we do: Trust, Professionalism, Ambition, and FUN. This, paired with the tools and industry leading training we can provide, will help to elevate your career.

Gattaca is dedicated to helping our people to realise their full potential. We understand the value a diverse workforce brings to every workplace and in everything we do, we are committed to promoting diversity, inclusion and accessibility. We welcome applications from all backgrounds and encourage you to consider a career with Gattaca, if there is anything we can do to make our recruitment processes better for you, tell us.

Upload your CV and if we think there is a match, a member of our Talent Hub will be in touch. Our recruitment process will include a combination of telephone, video and face to face interviews for you to showcase your talents and potential.