The Application Support Engineer is responsible for supporting the operation and maintenance of core technology systems and infrastructure that enable the delivery of customer-facing IT services.

Client Details

Our client is a reputable housing association formed in July 2017 through the merger of two housing organizations and manages over 7,000 homes across the North of England.

Description

• Manage technology infrastructure: Cloud services, physical hardware, storage, networks, telephony, firewalls, operating systems, email systems.
• Troubleshooting and problem resolution: Analyze and resolve issues using appropriate tools and techniques.
• Trend analysis: Ensure optimal infrastructure performance and recommend improvements.
• Cybersecurity: Maintain infrastructure security and align with best practices.
• Cloud configuration: Manage capacity and optimize usage.
• Vendor management: Oversee infrastructure development and upgrades, ensuring compliance with contracts.
• User account management: Manage accounts in Active Directory, SharePoint, Teams, Office 365.
• Project management: Lead technical projects within ICT and support business projects requiring IT input.
• Service Desk support: Assist Service Desk staff with training and issue resolution.
• Change control: Ensure infrastructure changes are tested, documented, and follow governance.
• IT documentation: Support maintenance of IT architecture documentation.
• Knowledge sharing: Contribute to IT knowledge base and promote sharing across IT and business.

Profile

• Min qualification of Information Technology related HND (level 5) or equivalent through relevant training/experience
• Minimum of 5 GCSEs including grade C (4) or above in English Language and Maths (or equivalent)
• Cloud maintenance/management - Azure platform
• O365 including Microsoft Teams & SharePoint
• Strong knowledge of IT security practices, management, and tools
• Data security, retrieval, and access management
• Systems analysis, requirements gathering, and technical specification creation
• Excellent diagnostic, problem-solving and trouble-shooting abilities
• Testing, deployment, and service transition
• Experience of operating and maintaining infrastructure and application-level solutions in a complex IT environment
• Cloud service configuration and management - Azure
• GDPR (General Data Protection Regulation)
• Knowledge and experience of project management methods and practices
• Experience of developing & managing relationships with suppliers and partners

Desirables :

• Capita Housing Management System
• Progress 4GL
• Cisco Meraki

Job Offer

• 36.25 hours per week (full time)
• SHPS Defined Contribution Scheme
• Employer contributions up to 8%
• Life Assurance (4x annual salary)
• 25 days per year plus bank holidays
• Increasing up to 30 days with five years' service
• Up to 13 days 'flexi leave' (discretionary) per year in addition to annual leave
• Hybrid Working Practices
• Induction programme and ongoing personal development
• Discretionary Corporate Performance Bonus Scheme
• Staff Savings Scheme
• Simply Health plan (on completion of probation)
• Discounted gym membership (part of Simply Health)
• Employee Assistance Programme (less than 3 years' service)
• Fresh Fruit Fridays * Long Service Awards
• Staff Forum
• Cycle to Work Scheme
• Company Sick Pay Scheme
• Family friendly policies with company pay schemes