About the role

We have an exciting opportunity for an Accounts Receivable Collections Team Leader to join our Finance team at our Business Services Centre in Caerphilly. In this role, you will play a key part in maximising cash collections and minimising bad debt, ensuring the financial health of the business.

As Team Leader, you’ll oversee the daily operations of the Collections team, monitor performance against KPIs, and drive efficiencies and improvements. Your leadership will be crucial in ensuring the team meets its targets while maintaining high standards of customer service.

Key responsibilities include:

• Leading and supporting the Collections team to optimise performance

• Setting clear expectations and communicating key tasks effectively

• Implementing robust processes to enhance efficiency and customer experience

• Collaborating with DS Smith sites and Finance teams to address credit issues and improve systems for the future

About you

Minimum requirements

• Proven experience in a similar leadership role, managing a team towards KPI and target achievement

• Strong relationship-building skills, with the ability to engage and influence stakeholders

• Excellent time management and prioritisation skills

• Effective communicator, both written and verbal

• IT proficient, particularly in Excel

Preferred requirements

• SAP experience would be highly beneficial

• Proficiency in a European language (Dutch preferred) would be advantageous

If you’re a results-driven leader with a passion for improving processes and driving team success, we’d love to hear from you!

Benefits

•  Competitive salary

• Discretionary Group Bonus

• 33 days holiday, (option to work bank holidays)

• Pension scheme, life assurance and income protection

• Digital GP Service

• Employee assistance programme

• Cycle to work scheme

• Retail discounts

Location: Caerphilly - we operate a hybrid model, so you'll spend 3 days a week in the office and 2 at home as standard

About us

We’re DS Smith, the company who are redefining packaging for a changing world.  We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. 

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

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