Assessment Officer

Elevate Projects are working in partnership with a valued client to appoint an Assessment Officer, you’ll be joining a fantastic team, and great working environment where there is an expectation for all staff to follow and work to their core values.

As an Assessment Officer you will:

• Manage a caseload ensuring all cases are progressed efficiently, within agreed time scales.
• Manage complex case loads that require more in depth enquires.
• Interview and advise those who apply for assistance under homeless legislation.
• Ensure excellent customer service standards are maintained for all relevant client groups.
• Ensure all information is fully documented appropriately.
• Promote alternative housing options, preventing homelessness.
• Maintaining good knowledge of housing legislation, associated case law, council policy and procedures.
• Liaise and refer cases to other services or parts of the council and external organisations.
• Contribute to the development and delivery of the council’s homelessness strategy and targets.
• Attend court as a witness on behalf of the council and provide evidenced.
• Attend meetings including specific cases conferences.
• Develop and maintain positive relationships with colleagues, stakeholders, and communities.
• Support organisational change and learning.
• Promote sustainability, including the culture of innovations and accountability.

It’s essential to have:

• Knowledge of the duties owed to the homeless under part VII of the housing act 1996 and homelessness act 2022.
• Knowledge of landlord and tenant legislation, the housing act 1985 and 1988, the protection from eviction act 1977 and knowledge of family law and welfare benefits
• Knowledge of strategies for preventing homelessness and the main housing options initiatives
• Ability to deliver homelessness prevention and housing option solutions.
• Experienced of working in a busy customer-oriented environment, delivery excellent customer service
• Communicate effectively verbally and in writing.
• Excellent IT skills.
• Experienced in empathising with vulnerable people in difficult circumstances.
• Ability to work under pressure, organise own workload and deliver tasks to high standards.