We're looking for an Assistant Customer Service Manager to support our fantastic client's customer support division. You'll work closely with the Help Desk team and Customer Service Manager to handle customer queries, manage escalations, and ensure smooth daily operations of the department!

What's in It for You?

• Pension scheme
• Private medical insurance Life assurance, Cycle-to-work scheme
• Extra day off for your birthday or a special event
• Hybrid work - 2 days from home after probation

Key Responsibilities include

• Support the Help Desk team with queries and workload distribution
• Handle customer escalations and find solutions
• Liaise with suppliers and clients to maintain strong relationships
• Assist with reporting, invoices, and compliance tasks
• Help with recruitment, training, and team performance
• Provide cover and lead team meetings when needed

What our client is looking for

• At least 2 year's experience in a customer service role
• Leadership and people management skills
• Strong communication and relationship-building abilities
• Organised, motivated, and detail-oriented
• Proficient in MS Office (Excel, Word, Outlook)
• GCSE English & Maths (Grade C / Level 4 or above)

This a fantastic opportunity to step into a leadership role within a growing organisation. If you have the right skills and experience, apply today!