Assistant Manager of Property Management and Lettings Administration

Assistant Manager of Property Management and Lettings Administration

We have an exciting opportunity for a professional, enthusiastic, and tenacious individual to join an established residential lettings team. The successful candidate will be supporting an experienced Manager as an Assistant Manager, looking after a portfolio of managed properties.

Hybrid Working: During the initial probation period any successful candidates will work in Chelmsford. Following successful completion of a probationary period candidates will then revert to working on a hybrid basis between home and the office.

This established, busy and successful lettings department consists of a team of Property Managers, Renewals Coordinators and Administrators, numbering circa. 20 employees.

The Assistant Manager will be very 'hands-on' working across all departments when assistance is required due to workload, holiday and sickness cover and support the Manager with the day-to-day management duties.

Assistant Manager of Property Management and Lettings Administration

Duties will include:

Property Management - Dealing with general maintenance issues, liaising with the tenants and landlords and arranging for contractors to visit properties to provide quotes or undertake works. Processing invoices for the works completed and updating at all times the tenants and landlords.

Branch Administration - The Administrators provide full administrative support to the branches. From a bespoke software system, the Administrator will produce a range of standard letters, notices and tenancy agreements which relate to specific parts of the lettings process and despatch these correctly to the relevant clients. Notifying utility providers of new tenant details, along with updating meter readings.

Renewals - They have a dedicated renewals department which will deal with the renewal process including negotiating the appropriate rent, and providing up-to-date market information so that the client receives the best yield from the investment.

Assistant Manager of Property Management and Lettings Administration

The Assistant Manager will support each team where required, handling escalated issues and customer complaints. They will monitor volumes being handled by each member of staff and step in where required to avoid work building up.

They have good working relations with 'approved contractors’ and the successful individual will work closely with the Head of Property Management in building further upon these relationships and meeting with new companies keen to get on their approved panel.

Liaising with 'out of hours’ support team to analyse volumes of calls received outside normal office hours and review the content of these enquiries as well, making sure issues have been resolved successfully.

Working with the Head of Property Management to undertake customer care calls to both landlords and tenants to retrieve feedback on the service they are receiving from their Property Manager and undertake some performance appraisals with various members of the team.

Ongoing social events and internal competitions for the team.

Managing a smaller portfolio personally whilst undertaking additional duties in their Assistant Manager capacity.

Assistant Manager of Property Management and Lettings Administration

Requirements:

Previous extensive experience in property management is a must, relevant ARLA qualifications would be an advantage. The ability to work calmly and effectively within a high-pressured environment is essential. Reliability is also critical as inconsistency will put unnecessary stress on work colleague who have their own areas of responsibility to deal with on a day-to-day basis.

Being an Assistant Manager can be both challenging and rewarding. It is vitally important that the successful candidate adopts a proactive and professional approach, whether they are dealing with a landlord, tenant or member of the team.

You will be very organised, retain a strong attention to detail and have a desire to provide the best level of customer service possible, regardless of the difficult circumstances which may arise.

This role will suit someone already overseeing a small team within the same environment or a very experienced Property Manager looking to take on more responsibility with some management responsibilities.

Effective communication skills both orally and in written format.

A confident, outgoing enthusiastic attitude and professional approach.

Well organised, with the ability to prioritise the most urgent jobs amongst a busy workload.

IT proficient, familiar with most standard MS Office packages.

Assistant Manager of Property Management and Lettings Administration

Remuneration

Basic salary £29,000 to £30,000 per annum, depending on relevant experience plus bonuses and year-end profit share with realistic on target earnings of £35,000. Hours of Work are primarily Monday to Friday, 8.30am to 5.30pm.

Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of...

Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector.

We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA’s.

Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies.

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