Assistant Manager Supply Chain Operations

I am currently recruiting for a Global lifestyle beauty brand with offices in London, USA and Paris. They are looking for an Assistant Manager Sales Operations for UK & Europe

Managing a team of 3, 2 based in London and 1 in Paris. Its an exciting time to be joining this expanding business.

• Manage the EU/UK Sales Operations team (3 Sales Operations Coordinators) to ensure that all orders are processed within the agreed SLA, as well as completed seamlessly and accurately into their ERP system.
• Develop a strong understanding of our customers and their specific requirements to make informed prioritisation decisions.
• Collaborate with cross-functional teams and customers to track orders progress in order to achieve monthly sales forecasts.
• Build and manage strong relationships with customers' Supply Chain and EDI teams to ensure accurate execution of our PO process through our ERP system.
• Collaborate with the Supply Planning and Logistics teams to understand the timing of all incoming stock and utilise this information to help make informed decisions on order fulfilment.
• Work closely with Demand Planning to maintain allocation plans for new launches and execute on time deliveries to all customers.
• Design and establish SOPs for all aspects of sales order management. Implement these across cross-functional teams and ensure compliance.
• Maintain proactive communication with Commercial, Retail Partners and Third-Party Vendors to update stakeholders on order progression.
• Identify and solve sales order issues and escalations in a timely manner, communicating the solution with all relevant stakeholders.
• Lead Sales Operations month-end processes to close the financial books. Adjusting open sales orders to the correct period and ensuring all shipped orders are invoiced.

What are they looking for .

• Experience: 3+ years of progressive experience in Customer Operations, Order Management, Supply Chain or other related fields.
• Leadership & Mentoring Skills: Previous experience in a leadership or managerial capacity is required.
• Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively across different functions and levels of the organisation.
• Strong commercial sense and understanding of customer service principles and practices.
• Ability to adapt to changing priorities and multiple demands in a dynamic work environment.
• Proficient in the use of ERP and Microsoft Office tools (Excel, Word, PowerPoint)

Hybrid role 2 days in London

Will require some occasional travel to Paris.

Excellent benefits and perks