An experienced Assistant Store Manager is needed to join Poetry, the flagship womenswear brand of Selective Marketplace, at our Chelsea store in London on a full-time basis.

At the heart of Poetry is a love of natural fabrics and a passion for creating beautiful, timeless clothing that can be enjoyed for years to come. Our collections are designed in our Putney Bridge studio, drawing inspiration from the worlds of fashion, art, and culture.

As Assistant Manager, you will become part of the Poetry family, working in a supportive and inspiring environment to ensure an exceptional customer experience and drive the success of our flagship store.

About the Role

The Assistant Store Manager will support the Store Manager in all aspects of sales, customer experience, and operations. The role requires someone who can lead by example, deliver outstanding customer service, and ensure the store runs smoothly.

This position will suit someone with a minimum of one year of proven retail management experience as an Assistant Manager, or at least two years as a Key Holder. Experience in premium fashion is desirable.

Key Responsibilities

• Deliver exceptional customer service and ensure the team does the same
• Lead by example, demonstrating strong sales and clienteling skills
• Inspire, coach, and support the sales team to achieve their best
• Drive sales performance by analysing key metrics and improving behaviours
• Ensure store operations, cleanliness, and health & safety standards are met
• Take full responsibility for the store in the absence of the Store Manager

What We're Looking For

• Proven track record of delivering outstanding customer service
• Ability to train and motivate a team
• Strong product knowledge and enthusiasm for fashion retail
• Excellent communication and leadership skills
• Ability to analyse KPIs and coach in-the-moment behaviours
• Organised, detail-oriented, and able to manage time effectively

On Offer

• Competitive salary
• Employee discounts across Poetry and Wrap London brands
• Company pension & Cycle to Work scheme
• Full-time role - 40 hours per week, working five days out of seven, including weekends
• Store opening hours: Monday - Saturday 10am - 6pm, Sunday 11am - 5pm

If this sounds like the perfect role for you, click apply to join Poetry and be part of a brand that celebrates beautiful fabrics and timeless style.

Job Type: Full-time

Benefits:

• Company pension
• Cycle to Work scheme
• Employee discount
• Store discount

Schedule:

• 8-hour shifts

Experience:

• Retail: 2 years (required)
• Supervisory: 2 years (required)
• Premium retail: 1 year (desirable)

Work authorisation: United Kingdom (required)

Work Location: In person

Candidates with previous experience or job titles including Assistant Store Manager, Deputy Store Manager, Fashion Retail Supervisor, Key Holder, and Premium Fashion Sales Manager may also be considered for this role.