Assistant Visitor Services Manager

It's inspiring the team who present magnificence every day.

It’s the collaboration and the community spirit. And it's presenting one of the world's greatest art collections. This is what makes working for Royal Collection Trust so different.

Our outstanding Visitor Services team help hundreds of thousands of visitors, from around the world, to enjoy magnificent buildings and works of art at The King's Gallery, The Royal Mews, and when Buckingham Palace opens its doors in the summer.

You’ll offer a warm welcome to every visitor who comes through the door. Helping to lead the front line team, you'll make sure they are ready to meet the day's demands, offering a warm welcome to every visitor who comes through the door. Every day, you'll engage them in briefings, co-ordinate roles and be the first port of call for any queries.

Key responsibilities:

• To duty manage the London sites (The Queen’s Gallery, the Royal Mews, Buckingham Palace State Rooms and Gardens, and Clarence House) on a rota basis, which includes taking full responsibility of the site and exhibits.
• To lead and manage a team of Wardens by making well-informed decisions and ensuring the delivery of an exceptional visitor experience in line with the Visitor Experience Strategy.
• To be responsible for the ongoing performance management of a team of Wardens; holding monthly 1:1s, carrying out regular performance reviews, setting and reviewing objectives, giving timely feedback and agreeing development plans where appropriate.

Essential Criteria

• Previous experience of managing, leading and motivating a team, ideally in a busy visitor-based environment
• A genuine desire to work with the public and a passion for delivering excellent visitor care
• An organised approach with the ability to work effectively under pressure in a busy environment and multi- task
• Clear, confident communication skills
• A proven ability to work effectively as part of a team and be reliable and flexible in approach
• Excellent administration and IT skills, with a working knowledge of MS Office
• A high standard of literacy sufficient to understand written and spoken instructions, and numeric skills sufficient to work accurately with figures and maintain attention to detail