Associate - Operations Support

This role is for a highly skilled Operational Support professional to join a thriving team within the technology and telecoms industry. The successful candidate will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured

Client Details

Our client is a globally recognised leader in the technology industry. With a team of over 1,000 dedicated employees, this company is committed to delivering innovative solutions and services across multiple sectors.

Description

• As an Associate Support Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured
• Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
• Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate
• As an Associate Support Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis
• You have high standards and ensures that activities are driven to completion
• You are a relationship builder and enjoy helping others
• You are proactive and can prioritise tasks effectively

Profile

• 1-2 years of experience in a customer service or support role.Experience in handling customer queries via telephone, email, or live chat.
• Excellent verbal and written communication skills.
• Ability to communicate complex information in a clear and concise manner.
• Strong commitment to delivering exceptional customer service and ensuring customer satisfaction.
• Analytical thinking and the ability to troubleshoot and solve issues effectively.
• Strong organizational and time management skills.

Job Offer

• Opportunity to work with a global leader in the technology and telecoms industry

• Supportive and innovative working environment

• Access to the latest technologies and tools