Automotive Services Claims Handler

Automotive Services Claims Handler

Location: Northwest based around Preston, Bolton and Blackpool area or Aylesbury (Hybrid Remote)

Salary: £22,800 per annum, plus bonus and benefits package

Our client is a fast growing, technology led company that delivers market leading (and award winning!) solutions and services to motor insurers reducing exaggerated claims costs.

They are the UK’s leading independent insurance outsource partner, specialising in motor insurance claims, third party capture, credit hire defence plus debt recovery and they represent some of the largest insurers, accident management organisations and vehicle rental companies in the UK and ROI.

They passionately believe in nurturing, supporting, and developing their people, offering good remuneration and other financial incentives. If you want to grow with their business, they will support your career development.

They have a reputation for being disruptive, challenging the norm, a fierce focus on first class service and a can do attitude. They want all their clients to feel that they’re a delight to deal with, with the engagement and delivery process being a breeze.

The Role

They are looking to recruit claims handlers in a full-time permanent position to support the company’s continuing growth, reporting to the Automotive Services Team Leader.

The role is a hybrid role, with travel into a Preston (or near) office at some point in the future or Aylesbury, Buckinghamshire.

You will be responsible for all aspects of the third-party claims lifecycle delivering high energy outbound calls to motor insurance claimants to convert third party repairs and associated vehicle hire into the insurer’s preferred repair network and replacement vehicle providers, liaising with the claimant, supplier partners and setting up invoice payments.

Experience working in a similar role is desired, but not essential.

Key Responsibilities

• Making and receiving calls to third-party claimants and using your skills to capture the claim into the insurer’s preferred repair network and to take a replacement vehicle (when required) from one of the partner providers
• Updating the systems of record
• Obtaining status updates on the vehicle repair and conveying this to the insurer, replacement vehicle provider and the claimant
• Obtaining the necessary invoices for the repair costs and the vehicle hire, and any specialist costs, ensuring these are properly authorised
• Prepare the pack for payment

Skills and Knowledge

• Knowledge of the motor insurance market
• Previous experience of providing excellent customer service
• Excellent telephone manner
• Good verbal and written communicator
• Good Excel, Word and Microsoft Office skills
• Attention to detail
• A can-do, positive mentality
• Ability to work under pressure and to target

Preferred Skills - Knowledge

• Experience gained working in the insurance or credit hire sector.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.