AV On Site Support Engineer

We are looking for an experienced AV engineer to working for the leading global systems integrator. The company have seen continuous growth over the years, investing back into the technology making them one of the leading integrators. They promote from within so can offer longer term career paths that other cannot. They have gained accreditation of Gold Investors in People proving their commit to staff development.

The business offers fully system integration from AV, VC, Networking and Data Centres giving many different career opportunities.

The role will be based in Canary Wharf supporting 6 government agencies within one building so offering a busy and varied support role. You will need experience of supporting Q-SYS and Teams environments along with client client facing skills.

Engineer provides maintenance and engineering support to the AV environment on the client site. The position involves a high degree of exposure, working sometimes with executive management and managing directors of the client. Respond to customer needs in both proactive and reactive response. highlight potential risks. Expected to have sufficient technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.

Responsibilities:

• Ability to safely and successfully perform the essential job functions consistent with the Company’s policies and ISO standards as well as those set externally for our industry.
• Conduct regular meeting room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
• Troubleshoot and problem solve for the staff
• Maintain, service and monitor the use of audio-visual equipment.
• Initiative-taking maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
• Coordinate power-downs/ups
• Coordinate and manage relationships with Client’s service desks.
• Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high-pressure situations with our client
• Proactively building close working relationships with the customer.
• Identifying further sales opportunities with the customer and ensure these opportunities are recorded and delivered to the appropriate internal teams.
• Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.
• Any other duties required for the role.

Requirements:

• Be articulate, driven, positive with a can do will do attitude
• Excellent verbal and written communication skills
• Comfortable working in an autonomous environment
• Experience in installing and supporting Audio Visual and Video Conferencing solutions
• At least 3 years’ relevant experience
• Trustworthiness and honesty
• Ability to work under pressure
• Flexible approach to working hours
• AMX/Q-SYS /Software knowledge to a level where code can be uploaded/faults identified
• Knowledge of basic configurations of Cisco codecs
• Basic IT Network Knowledge