Brand Ambassador

Job Purpose:

To provide world-class customer-driven service, achieving the perfect balance between consumer needs and technological feasibility. Strive for innovation by closely observing customer expectations and realizing ambitious technological developments.

Key Responsibilities:

• Accept incoming calls, identify needs (test drive, consultation, other), and forward them to the appropriate contact person.
• Welcome all arriving visitors, interested parties, customers, and partners, ideally by name.
• Support the team in coordinating and assigning appointments (test drive, consultation, other).
• Look after studio guests from presentation and demonstration to order.
• Record all details and information in our CXP system.
• Stay up-to-date with the specifications and additions to our Genesis car range through our internal training system, Campus.
• Support the team in organizing events in the studio and, if necessary, at official receptions, particularly with logistical and administrative tasks.
• Handle customer recalls and notifications when necessary.
• Provide professional, courteous service to customers in the studio.
• Ensure cleanliness and order in daily studio operations.

Personal Specification:

• A-level education or preferably training in the hotel or catering sector and/or in premium or luxury retail (automotive experience desirable but not a prerequisite).
• Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience, with a background in team work.
• Driving license class B.
• Outstanding communication skills.
• Multitasking ability.
• Ability to deliver best-in-class customer service.

Core Values:

• Customer: Prioritizing customer needs and ensuring satisfaction.
• Challenge: Embracing challenges and striving for continuous improvement.
• Collaboration: Working collaboratively within the team and with customers to achieve common goals.