Job Title: Senior Lending Business Analyst

Overview

My client is looking for a Senior Lending Business Analyst (BA) with a strong background in lending products, operational processes, and client engagement. The ideal candidate will have experience in mortgages, bridging loans, and development finance, as well as the ability to define and improve operational processes and product features.

The candidate will have the ability to look to our future direction and anticipate features/client needs that enable an efficient delivery of systems to clients.

Key Responsibilities

Lending Expertise & Industry Knowledge

• Strong understanding of how lending products are sold, including mortgages, bridging loans, and development finance.
• Knowledge of loan servicing and operational processes.
• Understanding of industry trends, awareness of regulations, and best practices.

Business & Product Analysis

• Define product features and break down features into manageable chunks.
• Develop and maintain standard templates for selling lending products.
• Define workflows for users and provide managerial overviews.
• Design and implement dashboards & performance metrics.
• Present internal business cases for new product functionality.

Client Engagement & Product Support

• Work closely with clients on lending product sales.
• Assist in various stages of the client journey, including:
  
  • Pre-Sales
  • Scoping
  • Onboarding
  • Product Feature Development
  • Product Standardisation
  • Support & Maintenance

Operational & Process Improvement

• Ensure lending product rollouts are standardized, templated, and scalable.
• Develop industry-centric features, rather than bespoke solutions for individual clients.
• Improve self-service capabilities to reduce maintenance efforts.
• Drive business growth by enhancing operational efficiency.

Skills & Experience Required

• Strong documentation skills and attention to detail.
• Excellent client relationship management and communication skills.
• Ability to define and improve operational processes.
• Experience working with lending products and financial services.
• Analytical mindset with the ability to present business cases for new developments.