Business Analyst - Pensions AND ISAs

Royal London is a financial services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've grown rapidly and have been recognised as one of the UK's top-rated places to work.

Today, Royal London has over £114 billions of funds under management, and around 3,500 employees working in six offices across the UK and Ireland. We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you're interested in joining and whatever role you play; we'll help you to make a difference.

Purpose of the Role:

Work on a Project of migrating existing and new personal pensions customers to a new system. The ongoing project is the delivery phase now and require active participation in end-to-end design workshops and defining customer journeys and processes.

As the Business Analyst - Pensions and ISAs, you will be responsible for:

• Defining customer journeys and processes aligned to our Customer Experience and digital ambitions.
• Understanding of our business drivers, key risks and issues.
• Collaborating with our project team.
• Understanding options, recommendations and agreeing decisions.
• Working to document processes and controls.
• Gathering requirements, process modelling, process mapping, user stories and more.
• Analysing and identifying metrics for improvements and implementations.

What we require from the candidate:

• Experience working with Pensions and ISAs.
• Ability to work as part of the team.
• Strong stakeholder management skills.
• Good collaboration skills and capability to work well with others - internal and external.

Next steps

This client will only accept workers operating via an Umbrella/PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.