Business Centre Manager

Job brief:
Exceptional opportunity for a Centre Manager to join a hospitality-led business centre operator. This elite and growing business is hiring due to to internal progression. Suitable candidates will come from a service/hospitality/retail/leisure career background - previous experience and strengths in the following sectors are desirable

• Contract management
• Client relationship management
• Contract and financial P&L responsibility

Role responsibilities:

• Facilities management.
• Experience of managing budgets and P&L.
• Proficient use of MS Office.
• Client services management.
• Conduct regular client service reviews.
• Address client complaints.
• Conduct pre-move-in and pre-move-out meetings with clients.
• Financial management.
• Oversee and manage pre-billing checks, dilapidations, and deposit returns.
• Manage billing, debt chancing and other financials with clients.
• Operational efficiency.
• Review and enhance all internal operational processes.
• Continually assess the centre and make recommendations for
• improvements.
• Contract management.

Key attributes

• Committed to maintaining our high standards.
• Leads by example and carries out responsibilities with a hands-on approach.
• Willing and 'can-do’ attitude.
• Motivational and energetic leadership style with the ability to accurately assess others’ needs and respond accordingly.
• Exceptional written and verbal communication skills, adaptable
• according to recipient and situation.
• Extremely organised and able to stay in control under pressure.
• Sufficient self-drive to achieve one’s potential with the ability to work through obstacles with grit, determination and ownership.
• A desire to build a career in a space where continual growth and earning is required.
• Candidates must excel in a fast-paced operational environment.

Key responsibilities

• Facilities management
• Team management
• Human resources

Benefits

• Competitive basic salary
• 20% annual bonus based on site and company performance
• 33 days annual leave (inc. of all bank holidays)
• Fully paid training opportunities
• Social events