Business Development Manager

Our client provides Occupational Health and Wellbeing services to a diverse range of clients across the UK, including both public and private sector organisations. Their offerings include a full spectrum of Occupational Health services, as well as Physiotherapy and Ergonomics.

As they continue to expand, they are seeking a motivated, proactive, and organised sales professional to lead their Business Development function. This role will focus on driving growth in Occupational Health, Physiotherapy, and Ergonomics services, while also increasing revenue from existing clients. This role is critical for executing the Sales strategy, and as a new position, the responsibilities will evolve over time.

The Business Development Manager will lead the business development function to provide a proactive, creative, and effective service, driving the Sales and Marketing strategy. This includes managing social media presence, marketing activities, the company website, enquiry handling, CRM management, and reporting to the Board.

Key Responsibilities

As a Business Development Manager, you will research and identify new business opportunities, including new markets, growth areas, trends, customers, partnerships, products, and services. You will seek out and contact appropriate individuals within organisations to generate leads, understand client needs, gather intelligence before formal tender processes, and develop tender applications with clinical and operational colleagues. Enhancing customer relationships and ensuring contract delivery meets agreed KPIs and SLAs will also be a part of your role.

You will lead the creation of proposals and presentations for potential new clients and long-term prospects. Developing and implementing processes for identifying and recording growth opportunities from existing customers and converting these leads into new revenue will be crucial. You will ensure customer contracts for new and renewing clients are current, relevant, and compliant.

Working with the Operations Support team, you will ensure the smooth completion of new customer contracts. Acting as the liaison between Sales and Operations, you will support the development of solutions to drive operational excellence. Managing the annual fee increase process, providing sector and customer information to inform decision-making, and ensuring all necessary information is shared for effective customer onboarding will also be part of your responsibilities.

Additionally, you will provide regular updates on company KPIs, work with HR and Operations to forecast resources based on the sales pipeline, and manage the internal CRM to maximise functionality and ensure timely updates of customer information and lead details. Maintaining and sharing professional knowledge through education, networking, events, and presentations, as well as providing effective line management for the Business Development Officer, are also key aspects of the role.

Essential Requirements

To be successful in this role, you should have excellent IT skills and be proficient in written and spoken English and numeracy up to GCSE level or equivalent. You should have at least 5 years of experience in a similar role/function and line management experience. High-level competency in Microsoft Office products, excellent communication and presentation skills, strong interpersonal skills, experience with CRM or similar systems, and the ability to work independently in a fast-paced environment are essential. You should have a proven ability to convert leads into new business sales, a successful track record in B2B sales and negotiation, preferably in the Occupational Health or wider Health and Wellbeing industry, and proficiency in data analysis and sales forecasting. Being detail-oriented with the ability to compile and present data effectively, creative and concise writing ability, social media savvy, and understanding of marketing techniques are also important.

Desirable Requirements

A relevant Business degree, experience in the Occupational Health business, willingness to learn new computer packages and systems, and experience with Salesforce are desirable.

Personal Attributes

We are looking for someone with the ability to influence colleagues for speedy resolutions, strong decision-making skills, and the drive and determination to drive business growth. Excellent organisational skills, a focus on response, follow-up, and resolution, and a desire to be part of an evolving function during a period of organisational change and growth are essential. You should be capable of working to strict deadlines in a busy environment and have excellent timekeeping.

To Apply

If you are a motivated sales professional looking to make a significant impact in a growing company, we would love to hear from you! Apply today to join our client as their Business Development Manager.