Business Systems Administrator

Location: Glasgow

We are recruiting on behalf of a law firm in Glasgow for a Business Sysyems Administrator to join their IT Department. This role focuses on managing and enhancing their integrated Case Management System. Ideal for a proactive individual, this position requires a passion for delivering high-quality results in a dynamic environment.

• System Administration:
  • Manage and configure the Case Management System.
• Documentation:
  • Maintain detailed system configuration documentation.
• Template Development:
  • Create and manage document templates with automated data tagging.
• Stakeholder Collaboration:
  • Gather and document requirements for workflow changes.
• Workflow Design:
  • Develop and update legal workflows using a Visual Workflow Designer.
• User Support:
  • Provide second-line support to system users.

Context: Our client has recently upgraded their Case Management System and is continuously improving it. The current focus is on transitioning to the latest version, making this role essential for a smooth upgrade and system enhancement.

• Expertise in business process modeling, workflow design, and form automation.
• Strong analytical skills and attention to detail.
• Ability to translate functional requirements into technical solutions.
• Experience in change management from needs assessment to implementation.
• Excellent communication and technical documentation skills.
• Knowledge of IT activities such as application development, configuration, and databases.
• Proven ability to deliver high-quality results on time.
• Technological proficiency and innovative thinking.
• Familiarity with legal practices and/or Case Management systems is advantageous.
• SQL Server query writing knowledge is a plus.