Pet Claims Assessor

Fully remote working 

Salary - £24,500 

Must be available to start on either 5th May or 2nd June 2025

Are you passionate about pets and ensuring they get the care they deserve? Do you have strong attention to detail and a drive to meet targets? We’re looking for a dedicated Pet Claims Assessors to join our growing team and make a real difference in the world of Pet Insurance.

The Role:

As a Pet Claims Assessor, you will be responsible for assessing and validating pet insurance claims efficiently and accurately. You'll play a key role in ensuring the smooth processing of claims, while working towards meeting productivity targets and KPIs that are essential to our business goals.

Key Responsibilities:

• Review incoming forms and ensure claims are settled within the agreed (SLAs).
• Assess new and ongoing claim submissions by reviewing all claim documentation provided.
• Gather and verify information from customers and veterinary practices to accurately assess claims.
• Ensure valid claims are paid promptly and any anomalies are queried or declined as necessary.
• Identify potentially fraudulent claims and follow the agreed process for referral.
• Provide exceptional customer service through timely and accurate claim processing.
• Build and maintain strong relationships with customers and colleagues, promoting professionalism at all times.
• Maintain up-to-date knowledge of technical aspects, product offerings, and systems to effectively explain policy coverage to customers.

Essential Skills:

• Must have veterinary nurse experience or prior pet claims assessing experience.
• Strong communication skills and ability to work effectively as a team player.
• Excellent attention to detail.
• Solid data entry and IT skills.
• A flexible attitude and willingness to take on new tasks.

Desirable Skills:

• Previous experience in pet claims assessing.

What We Offer:

• A collaborative, fast-paced work environment.
• Hours - Monday-Friday 9am-5pm 
• 25 days of annual leave, plus Bank Holidays, and the option to purchase three additional days.
• Health Cash Plan for peace of mind.
• Access to a wide range of discounts and cashback offers for shopping, restaurants, travel, and more.
• Life Assurance (4x annual salary).
• A structured pathway for personal and professional development.
• Employee referral scheme to reward those who help us grow.

Ready to Make an Impact?

If you're driven by meeting targets, working in a team environment, and providing top-notch service, we’d love to hear from you. Apply now and start your rewarding career as a Pet Claims Assessor!