Capita ICT Manager

ICT Manager (Information Technology Manager)

Progression routes clear from day one!

Paying up to £45k

On-Site in a large school in Greenwich

Are you a drive ICT Network Manager on the lookout for your next role? if so keep reading!

In this role you will provide day to day management of the school's ICT systems to ensure a robust and stable platform for the delivery of teaching and learning.

Job Description:

This role is based on-site at a large Secondary school in London and the employee should consider themselves one of the school team as well as an employee. The role is to work with our client and the school to deliver ICT Service Excellence to the staff and pupils of the school.

What you will be doing:

Providing technical support, 1st and 2nd line customer facing and remote support, being attentive to detail, friendly and reliable with good organisational skills.

Can work under pressure to deliver an excellent level of service, with a proven track record in a management position within an onsite support environment.

You will be responsible for the delivery and maintenance of the following core tasks:

• Ensure all Onsite Service Levels and Key Performance Indicators are met
• Adoption of core ITIL disciplines: Incident, Problem and Change Management and be able to
• ICT Asset Management - ensuring the movement of contractual ICT assets are controlled and centralised asset registers are updated accordingly, to include hot swap stock and spares control and replenishment
• Document and deliver pre-term ICT equipment testing plan to ensure that service availability is at the highest level attainable prior to school term commencement
• ICT Equipment Disposal - ensuring that disposal of educational ICT equipment is controlled and performed in conjunction with approved 3rd parties
• Accountable for the updating and maintenance of the Onsite Engineering Knowledge Base toolset to ensure that known errors are available to the Onsite Engineering Team to assist in future reduction of Incident resolution times
• Key Stakeholder Meetings - work with educational key stakeholders to ensure that their ICT requirements are being met and enhanced upon. Progress improvements via assisting in Continual Service Improvement Plans
• Working with the educational key stakeholders provide and schedule classroom support services, to maintain the availability of ICT equipment during critical curriculum periods
• Work with the school to manage and develop all aspects of the ICT system and to jointly develop an ICT strategy for the school

What we are looking for:

• Onsite Support in an IT support role.
• Detailed knowledge of Microsoft Operating Systems including, Windows 10 and Windows Server 2012/2016/2019 products. Commercial experience of Microsoft applications including Office 2016/2019, Office 365, Google Classroom and SCCM/MDT.
• Detailed working knowledge of backup technologies and recovery processes
• An understanding of LAN/WLAN topologies in a support environment
• To attend training sessions offered by the company and assist in training workshops to provide customer feedback intelligence to System Support and Service Desk teams

If the above sounds like it could be you, please click through and apply now or send your CV

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.