Cards and Clearing Manager (Private Banking)

Up to £65,000 plus EXCELLENT benefits and bonus

Location: Birmingham

Hybrid working available!

Due to exciting growth within their payments sector, a highly prestigious boutique financial institution in Birmingham is seeking to hire a Cards and Clearing Manager to join their team. You will be responsible for leading and ensuring a professional and effective team, driving forward the Card Operations within the bank and ensuring a seamless and streamlined experience for the customer. Candidates must have previous experience managing a team and excellent knowledge of PCI DSS.

Duties of the Cards and Clearing Manager to include:

• Lead the Cards & Clearing Team to ensure compliance with bank policies, alignment with risk appetite, and delivery of exceptional customer service. Leverage expertise in Cards & Clearing Scheme rules (e.g., Visa, Cheque & Credit Clearing), PCI DSS, card processors (e.g., TSYS), card/PIN producers (e.g., G&D), and trade body activities (e.g., UK Finance) to drive operational excellence.

Leadership & Team Management:

• Provide leadership, coaching, and guidance to foster a collaborative and positive team environment.
• Involvement in recruiting, training, and developing team members, ensuring they meet performance objectives.

Customer Excellence:

• Oversee exceptional service delivery and act as a stakeholder reference point.
• Manage third-party suppliers and monitor customer feedback to identify improvement areas.

Operational Management:

• Oversee daily operations, resource allocation, and KPI performance.
• Implement best practices to optimise efficiency and maintain a high standard of service.

Process Improvement:

• Identify and implement workflow enhancements to boost productivity and service quality.
• Collaborate with cross-functional teams to align processes with organisational goals.

Quality Assurance:

• Ensure robust T&C testing and upskill team members for operational resilience.
• Periodically review FLOD effectiveness and key processes.

Technology & Innovation:

• Identify and implement technology solutions to enhance operations and customer experience.

Requirements for the successful Cards and Clearing Manager to include:

• Proven experience managing a technical operations team to deliver customer excellence.
• Candidates must have excellent knowledge of PCI DSS and high-level knowledge of Cards and Clearing Scheme rules, including Visa and Cheque and Credit.
• Ability to perform under pressure, leading teams to deliver accurate, high-quality outputs.
• Skilled in performance management, supporting colleagues to meet targets and maintain standards.
• Collaborative team player who aligns with institutional values and ethos.
• Candidates will ideally be able to produce and analyse team MI to drive decisions.
• Awareness of regulatory environments and adherence to risk appetite.
• Experience with Business Continuity Planning (BCP) in financial services.

This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency.