Care Coordinator

Job Scope:

We are looking to recruit a Care Coordinator to join us at one of the brands of Catalyst Care Group - Leaf Complex Care. The role of the Care Coordinator primarily involves office-based responsibilities during the initial 6-month period, followed by the prospect of transitioning into a hybrid work arrangement.

As a Care Coordinator, you will offer support and interaction to clients and clinicians within the organization, while exceeding our client’s aspirations by going the extra mile to deliver quality service.

The Care Coordinator will focus on providing staffing solutions for all client account management issues in strong cooperation with the Transforming Care teams, Account Management, and Sales, and promote company retention and development.

As a Care Coordinator, you will be managing all incoming inquiries while working in collaboration with team members to make sure they are addressed quickly, successfully, and in a manner that accommodates our client’s needs.

The Care Coordinator will ensure precise and accurate staffing solutions are provided, matching the requirements of the client to the abilities of the clinicians in adherence to current guidelines, policy, procedures, agreed-on standards, legislative requirements, and relevant regulations.

Do you have?

• At least NVQ level 3 in Health and Social Care, desirable
• Driver’s license
• Previous experience in a senior role within the healthcare sector, or in positions such as Care Coordinator or Team Leader.
• Previous experience dealing with or within a high-volume incoming call and query environment.
• Practice in using relevant business software such as Microsoft Word, Outlook, and Excel.

Benefits:

• Employee Assistance Program.
• Retail Discount Scheme.
• Workplace pension scheme.
• My Gym Discounts.
• Cycle to Work scheme.
• Health Cash Plan.
• An additional four wellness days, which will be included in your holiday entitlement.
• An extra day holiday to be taken for birthdays.
• Group Life Insurance.
• Group Critical Illness cover.
• Income Protection cover.

About the company

We, at Leaf Complex Care provide high-quality comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organisations.

Our Vision: To humanise health and social care providers and be the most clinician-centric organisation, and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make, and the actions we take. We exist to impact people’s lives for the better.

Join our family and our Great Place to Work!

We are proud to be certified as a Great Place to Work organization and to be recognized for our people-first culture which is inclusive and supportive and enables our people to learn, grow and contribute their best, and to live their purpose and thrive.

For us, a 'cultural fit’ is equally as important as skills, experience and competence, and people are hired, measured, and rewarded on this basis.

No matter the role, at Leaf Complex Care, everyone plays a crucial part in us driving towards our vision, and this is why we intentionally attract A-Players. An A-Player is an Accountability player, which means that they are passionate and energetic, they are ambitious and take ownership, and they have the ability to follow through. A-Players exceed expectations consistently.

At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values—Integrity, Impact, Inclusivity, and Innovation—guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.

As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments.

We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.

Join us in championing our values and building a workplace where everyone can thrive.