Care Liaison Advisor

Care Liaison Advisor

Xyla (part of Acacium Group)

Xyla services team

Remote working with occasional travel to Durham

Monday - Friday between 8am - 6pm and you may be required to work on an 'on call' rota basis

£24,960 per annum depending on experience plus an amazing benefits package

Unlock your potential:

Are you organised, personable, and passionate about helping people? If you thrive on building relationships and delivering exceptional customer service, we have an exciting opportunity for you!

We are looking for a Care Liaison Advisor to join our team, where you will play a vital role in our company's success. In this role, you will closely collaborate with hospital discharge teams and care homes to source the best care packages for our clients.

This position offers a unique opportunity to work towards quick and safe discharge plans, supporting families during challenging times.

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

Every day you will…

• Source both short term and long-term care home packages of care for clients working towards a quick, safe and correct discharge plan for patients
• Liaise with care homes, care agencies, senior health and social care staff, patients and their families
• Meet and work with families in a sensitive and empathetic way
• Provide and communicate updates and act as the link between discharge teams, local authority, clients and care providers to ensure the successful delivery of a high-quality service whilst ensuring discharge happens within set timescale

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful
• Progression and development opportunities within a global business made up of over 20 different brands- there are no limits for you!
• Endless learning & development opportunities at your fingertips, including fully funded qualifications
• Gym Flex- discounted gym memberships, UK-wide
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to Work scheme
• Opportunities to work from home in a fully remote position
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role you must ideally have...

• Previous customer service experience with excellent written and verbal communication skills
• Previous administration experience with good attention to detail
• The ability to organise and prioritise workload effectively

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.