Case Handler / Administrator

Case Handler / Administrator

Solihull, Birmingham

£25,000 - £26,000 + Bonus

Randstad Corporate Services (RCS) is looking for a Case Handler to assist with the smooth running of the on-site operation across our site in Solihull, on a key account in the division, Jaguar Land Rover.

The opportunity to work on our largest key account within RCS is fantastic for someone looking to take the next step in their career within one of the largest recruitment companies on the planet, and play a vital role in the success of the account.

Key responsibilities

This role will encompass two main duties, firstly as a Case Handler, and secondly as Administrative Support.

As a Case Handler, you will:

• Handle between 30-40 cases at any given time
• Hr Admin & Support
• Be expected to respond to grievances & appeals
• Investigations
• Liaising with relevant teams both within Randstad and with our client team

As part of the administrative duties:

• Answering queries on our ticketing system
• Managing the inbox
• Answering phone queries
• Dealing with workers face to face

Attributes of a successful candidate:

• Be comfortable dealing with a variety of people
• Be approachable and personable
• Be organised and have great time management skills
• Have an understanding of ER Law

Benefits:

• Great access progression pathways within one of the worlds largest HR Organisations
• Free parking
• Great transport links
• On-site canteen

If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and clients then please do get in touch today with Henry by applying today!

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.

Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on