Case Manager

Case Manager (initially 12-month FTC)

Are you a detail-oriented professional with a passion for finance and customer service? Do you have experience in case management and are looking for an exciting opportunity to develop your career in the mortgage sector? If so, this could be the role for you! This role is initially a 12-month FTC to cover maternity leave, but due to growth has the potential to be made permanent. This company has an excellent culture and mentality toward work. They specialise in providing tailored financial solutions to their clients, ensuring their needs are met with precision and care.

About the Role

• Role: 12-month FTC Case Manager
• Location: Chester, office based
• Salary: up to £32,000 per annum plus annual bonus
• Benefits: Excellent benefits including own parking space

As a Case Manager, you will play a crucial role in managing and progressing cases from initial inquiry through to completion. This is a 12-month fixed-term contract with the possibility of extension, offering a fantastic opportunity to gain experience and develop your skills in a fast-paced and rewarding industry.

Key Responsibilities:

• Manage a portfolio of finance cases from application to completion.
• Liaise with clients, brokers, solicitors, quantity surveyors and valuers to ensure a smooth and efficient process.
• Conduct thorough case assessments, including credit and risk evaluations.
• Maintain accurate and up-to-date records of all case activities and communications.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Provide exceptional customer service, addressing any queries or concerns promptly and professionally.
• Collaborate with the team to identify process improvements and enhance overall efficiency.

Requirements:

• Proven experience in case management within the finance or property sector.
• Strong understanding of bridging and development finance.
• Excellent communication and interpersonal skills.
• High attention to detail and strong organizational abilities.
• Ability to work independently and manage multiple cases simultaneously.
• Proficiency in Microsoft Office and case management software.
• A proactive and problem-solving mindset.

**Roberts Webb Recruitment are acting as a recruitment agency on behalf of this company and role**