Casualty Claims Adjuster Level 4

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

You will be a senior casualty claims handler dedicated to managing a portfolio of public and employers’ liability claims for local government clients. You will be responsible for handling these claims from first notification to settlement and will be making decisions on liability, fraud and quantum. You will also oversee these cases through litigation.  You will be required to liaise with a variety of stakeholders including clients, brokers, suppliers, claimants and their representatives using multiple means of communication such as phone, email, video conferencing etc.

We are looking for enthusiastic, proactive, experienced claims handlers to join our Tamworth location and be part of our dedicated team. Maintaining client relationships is a key part of our operation and you may on occasion be required to attend meetings predominately via video conferencing.

We are happy to support colleagues who wish to progress and build a career at Gallagher Bassett.

• Manage portfolio of public and employers' liability claims for local government clients
• Handle claims from first notification to settlement
• Make decisions on liability, fraud, and quantum
• Oversee cases through to litigation
• Liaise with clients, brokers, suppliers, claimants, and their representatives
• Use multiple means of communication such as phone, email, video conferencing, etc.
• Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy. 
• Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
• Respond to all written and phone enquiries clearly, courteously and promptly.
• Review claims regularly using diary system to ensure accurate reserves and timely closure.
• Develop relationships with clients by providing a friendly, efficient service.
• Liaise with and control own solicitors to ensure cases not abandoned to them.
• Assist in general office administration (e.g. post, printing, order supplies, maintaining equipment) to ensure smooth running of office.

• A good understanding of proactive claims handling
• A good understanding of insurance principles.
• Experience of handling public and employers’ liability claims up to a value of £25,000 without referral.
• Confident in progressing to handling claims exceeding £25,000 under authority.
• Working knowledge and experience of handling MOJ Portal Claims.
• Excellent customer service.
• Good attention to detail.
• Experience in handling larger losses and failure to remove and/or police claims would be preferable.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.