CCTV controller

About The Role
An exciting opportunity to join our vibrant team has arisen. We are currently seeking out individuals to join our Security (CCTV) Team at our very busy shopping destination, where our customer facing vision is to 'Create Smiles and Breathe Kindness' for every visitor we encounter.

We would love to hear from you if you have excellent customer service skills and are experienced in Security (CCTV). However, we will invest in training for the right person if your experience is yet to be gained.

Purpose of the Role: This role is the main communication vehicle for the site relating to emergency situations, routine monitoring of all safety/fire/life safety systems, car parks, interior and exterior for The Mall, exterior for Retail Parks and Venue Entertainment Complex.

Internal Contacts: Site Managers, Regional Managers and Directors, employees

External Contracts: Clients, Public, suppliers and contractors

You will be working on a 7 on 3 off, 7 on 4 off, 8.5 hour per day variable shift; 40 hours per week on a permanent, full-time basis.

Duties and Responsibilities: This role will include a variety of tasks including the following:

Monitor CCTV in an organised and systematic fashion to ensure the safety of public, staff and contractors Communicate and manage the FM Radio System.

Monitor all life safety systems including but not limited to the fire alarm system, intruder system, sprinkler system, etc.

Initiate actions to protect life and structure as required by the life safety systems which may include but not limited to evacuations, search plans, etc.

Answer and direct all enquiries, which come via the Intercom and Telephone Systems efficiently, effectively, and professionally.

Monitor and control access to the Loading Areas. Monitor and control access to the Control Suite

Accurately record events/incidents/evacuations/ in the occurrence book to ensure the site has an accurate scribe of all activities.

Manage the control of contractors on-site.

Provide a superior, proactive, personalised level of service to visitors, retailers and contractors to The Mall and surrounding sites within Cribbs Causeway.

Be observant and take action to provide a safe and secure shopping environment.

Possess the ability to provide results or resolutions to problems with a positive and courteous manner.

Monitor and manage traffic within the car parks for Venue, Retail Park and Mall and the interior road systems. Deploy resources efficiently to reduce congestion as much as possible. Undertake to adhere to all Health and Safety requirements, fire regulations, company policies and on-site procedures relating to these matters.

Carry out site patrols when required and when manning levels allow.

Undertake first aid at work course as required. Understand and comply with all of the Client's security rules and requirements.

Undertake manual handling duties (not exceeding a load of 20Kgs individually) Other duties as and when required as requested by a senior member of staff working for Incentive FM or CBRE.

Qualifications & Experience-

Essential

Must be educated to GCSE or NVQ level 3 standard.

Must hold a valid SIA Public Space Surveillance Licence.

First Aid at Work Certificate.

SIA Guarding or Door Supervisors licence.

Desirable

IOSH managing safely.

Experience in a similar environment.

Skills & Abilities (Competencies)

Relationship management skills that enable you to work with people at all levels and across diverse nationalities.

Excellent written and verbal communication skills.

Effective relationship developer, who can contribute to a team-based culture.

Ability to work unsupervised and take responsibility.

Ability to demonstrate initiative and offer new ideas.

Adaptable and flexible in approach to work required.

Willingness and ability to work as a member of a team.

Application to detail and presentation.

Report writing / Presentation skills.

Ability to act decisively and remain calm under pressure.

Good I.T skills (Use of Microsoft Word. Excel, Outlook)

Multitasking (Critical competency)

Due to the confidential nature of the information dealt with, the role holder needs to be able to be discreet.

About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.