Purpose of the Role

Manage the day to day running of Atria Watford, overseeing both Security and Environmental roles in all areas. Manage rosters along with time and Attendance and ensure all training records are up to date. Whilst delivering great customer service to Customers and tenants.

Key Responsibilities

Security

• Supervise and hands on approach to the mall, basement. car park and centre security operation.
• To Provide guidance. training, and supervision to the security team.
• Work with management to ensure operational cover and manage rosters on a day-to-day basis.
• Carry out team briefs to all security staff.
• Keep up to date with Terror threat level and intelligence provided by Savills security team Keep security team up to date with all information, issues and incidents — regular team briefs
• Hold regular meetings with management team
• Attend organised training sessions
• Complete all monthly checks to include PPE, Al's. Tool Box Talks and Welfare checks.
• Be fully conversant with all procedures and policies. ensuring that site assignment instructions are followed and adhered too.
• Ensure that the centre security operation is operationally compliant and in line with security regulations and risk assessments
• Provide security solutions to meet and exceed needs and contribute to the safety of our customers, retailers, staff and property.

Environmental

• Ensure a high standard of cleanliness and hygiene around the premises.
• Manage excellent relationships with our client, suppliers and customers.
• Lead and develop and retrain staff to deliver quality services in the most efficient and effective manner and achieve a "One Team" approach within the business. Work closely and support staff when required with Hands On approach.
• Ensure that all Health and Safety requirements are followed as per company policies and procedures which will include accident reporting / investigation, delivery of toolbox talks, PPE checks, maintenance of statutory and non statutory records etc.
• Support and work closely with the site Environmental teams.
• Management of cleaning equipment, consumables and materials. Good knowledge of Machinery. Daily monitoring of Cleaning standards throughout the external areas ensuring team proactively respond to all tasks as required.
• Ensure that all chemical and cleaning solutions are used correctly in line with manufacturer and company procedures. COSHH regulations are followed
• Maximise sustainability opportunities working closely with all stakeholders and all recycling opportunities are explored.
• Continuously review and introduce best practice across the shopping centre.
• Deliver leadership for soft services required to meet / exceed the customer requirements
• Enhance the relationship with the customer and ensure the appropriate and timely response to all cleaning issues and events.
• Ensure that all relevant records are held and updated as required.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential:

Valid SIA Licence required

Experience in the provision of cleaning/security services in a busy environment visited by members of the public. (Not essential as training will be given)

Able to Demonstrate a good level of customer service.

Body fluids trained. (Training will be given)

Ability to work on own initiative and deal with demanding situations.

Honest and reliable work ethic.

Well presented.

Good interpersonal and communication skills.

Able to work in both internal and external environments.

Willingness to partake in further on-site training

Desirable:

Basic Knowledge of H&S legislation

Flexible working approach to work patterns

Driving Licence — not essential

CCTV license or the ability to work towards obtaining one

Working Hours - 40.25 hours per week 11.5hr Shifts 4 on 4 off

Salary - £35,295

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Please see our Benefits Booklet for more information.