We are Places for People Group; we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. 

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause. 

So, what are you waiting for? Join a community that cares about you! 

?More about the role 

Places Leisure (PL) is part of Places for People Group where we aim to be the UK's leading physical activity and wellbeing social enterprise. 

As a Change & Improvement Senior Manager, you will play a pivotal role in shaping and delivering strategic change initiatives that align with our mission to enhance customer experiences and operational efficiency. 

Working within the Business Excellence team, you will collaborate closely with the Senior Leadership Team and various functional teams to build and execute change delivery roadmaps. Your role will involve creating and maintaining change governance routines to ensure visibility and effective prioritisation of initiatives. You will drive accountability to ensure the successful delivery of change programmes that support Places Leisure's strategy and financial business plans. 

Key Responsibilities: 

• Strategic Change Delivery:?Lead the delivery of strategic change initiatives, ensuring they are aligned with Places Leisure's strategy and financial business plans?. 

• Change Governance:?Develop and maintain change governance routines to provide visibility and prioritisation of change initiatives?. 

• Collaboration:?Work closely with the Senior Leadership Team, wider Places Leisure teams, and Technology to understand the impacts of new technologies and develop processes that create efficiencies and improved customer outcomes? 

• Pipeline Management:?Create and prioritise a pipeline of change activities that deliver cost benefits and effortless service for customers?. 

• Stakeholder Engagement:?Build and maintain strong working relationships with senior stakeholders, including the Managing Director, to ensure effective prioritisation and delivery of change initiatives?. 

• Continuous Improvement:?Foster a culture of continuous improvement where colleagues actively identify process and customer improvements 

Skills, Knowledge, and Experience: 

Must Have: 

• Experience leading complex change in cross-functional teams to deliver effortless processes and customer service?. 

• Strong organisational skills with the ability to prioritise effectively and deliver against tight deadlines?. 

• Excellent communication skills, both verbal and written, with the ability to influence and embed change?. 

• Strategic thinker with the ability to simplify complex issues and think logically?. 

Preferred: 

• Strong working knowledge of regulated environments and risk management frameworks?. 

• Ability to build strong stakeholder relationships? 

The benefits??  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.?  

?We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:?